1. Who we are
2.Protection & Processing of General Personal Data
Personal Data is any information relating to an identified or identifiable natural person. An identifiable natural person is one whose identity can be ascertained, directly or indirectly, by reference to an identification identifier, such as a name, identity number, location data, online identity card, or one or more factors matching to the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person.
• Inform the natural persons about the Personal Data we collect and process, for what purpose, in what way and for how long.
• Ensure that the natural persons are aware of their rights and of our duty for accountability and security.
4. What kind of PD we are processing
When you call us, visit our website, ask questions or order one of our services, we may ask you for information (Personal Data) such as name, address, email, telephone number, IBAN, age, date of birth. Furthermore, it is likely that you choose to voluntarily disclose to us additional Personal Data (as in the case of sending a CV) or send us additional information (such as your update on specialized and personal products).
We collect information, directly or indirectly, in the following ways:
Information you give us when you contact us or visit our website.
• Information we receive from your usage of our products and services or our collaborators services.
• It is likely to use information from advertising networks, our customers or third parties, in order to let you know about special services that may interest you. For further information on how to access, manage or delete information, see sections below.
5. How we use Personal Data?
We use the information we collect, according to the consent you provide us with (section 8), in order to:
• Process your order
• Provide you with personalized and updated services
• Contact you to inform you about new services or products that may interest you
• Process your payment or prevent or detect potential frauds
• Answer your questions
When you contact us, we keep a record of our communication messages so as to resolve any issues you may have. We do not allow any unauthorized entities, especially without your consent, to access your information. Your consent is prerequisite for all the above (see sections below).
6. Who we share your PD with
We do note disclosure or share PD with companies, organizations or natural persons outside our business unless one of the following situations occurs:
• With your own consent: we share your personal information with companies, organizations and natural persons when we have your explicit consent.
• For legal purposes: We share personal information with public services when it is reasonably necessary and in order to comply with laws, regulations, legal procedures or governmental demands
• For scientific research: We provide non-identifiable data for scientific research or statistical studies.
7. Your rights and our obligations
Our clients, the users of our services and our website visitors, have rights under the Regulation for the Protection of the Personal Data (which should not be in contrary to the legislation). The rights of the natural persons are the followings:
• The right of access to their Personal Data
• The right to correct their Personal Data
• The right to delete their Personal Data
• The right to restrict the process of their Personal Data
• The right to be informed about correcting or deleting or limiting the processing of their own Personal Data
• The right to the portability of their Personal Data
• The right to object to the processing of their Personal Data
• The right to object to the automated decision making including profile instructions.
Our obligations include:
- The principle of accountability in respect to the 6 principles of processing the Personal Data(legitimacy, objectivity, and transparency, purpose limitation, minimization of Personal Data, the accuracy of Personal Data, limitation of the storage period, security, integrity, and confidentiality).
- Every process of the Personal Datais legitimate only if one of the following 6 conditions applies:
The subject of the data has consented to the processing of the data.
• The process of the Personal Datais necessary for undertaking a contract, where the subject is a party.
• Processing is necessary for the compliance with the legal obligation of the controller.
• Processing is necessary to safeguard the vital interest of the natural person.
• Processing is necessary for the fulfillment of a duty to the public interest or during the exercise of public authority entrusted to the controller.
• Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party unless the interest or fundamental rights and freedoms of the natural person prevail. In addition, we implement the appropriate technical and organizational measures to protect our company and our customers against unauthorized access or alteration, tampering or destruction of the PD we have in our possession. Specifically:
• We encrypt many of our services.
• We control data collection, storage and processing practices, including security measures, to protect against access to systems.
• Access to personal information is limited and controlled, and these natural persons are subject to strict contractual obligations of confidentiality.
• In case that outside partners (for maintenance or support purposes) have potential access to PD, certain appendices of the existing cooperation contracts cover the requirements of the Regulation. Throughout the entire processing cycle of PD (from collection to destruction of the PD), we take the appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of PD. Similar measures are required by third parties handling or processing PD.
8. Access to your own Personal Data and information
Within the scope of the Rights granted to you by the Regulation, you can view and request a correction or limitation of processing or deleting the Personal Data. In such cases, you are requested to fill in a subject access request (SAR). We are obliged to respond to you within one month of the receipt of the SAR. The exercise of the rights of a natural person can always be done under the existing legislation (eg you cannot ask for a deletion of your PD when the labor law requires to be retained for 10 years). Every time you use our services, our goal is to provide you with access to your own Personal Data. If this data is incorrect, we put efforts to provide you ways for quick update or deletion of this data –unless we have to maintain this information due to relevant legislation or for legitimate purposes. You can exercise your rights by sending an email to ‘’Contact Us’’ asking for a Subject Access Request (SAR) form, and submitting the properly filled SAR form through the “Contact Us”. We are obliged to respond to you within one month of the receipt of your SAR.
9. Cookies information